Once ordered, please make your payment within 2 days, ok?
If you want to pay with a check or money order, it must be made out to "Heliospace Ventures LLC" or else our bank will have a hissy-fit.
We like PayPal, even though it costs us a bit, because it offers reliable protection for both you and us. Consider registering with PayPal and using it to pay for items, ok?
Items paid for through PayPal will be shipped no later than the next business day. If you send us a check or money order, of course we will ship as soon as it clears at the bank.
If you need to return an item, just get in touch with us before sending it. There won't be any problem at all if it's in the same condition as we sent it and it hasn't been like a month gone by. Of course, if you get it damaged-during-shipment we'll help you file the claim against the carrier.
Most items you'll find iat Big Tex Surplus are "used". Our descriptions sometimes get lengthy as we try to spell out the condition of an item so you won't be surprised. Customers who have commented always mention that the products have been in better shape than they expected - that's just the way I want it to always be, and you should too!
If you have any reason to not feel satisfied, let us know - please! We will resolve the matter to your satisfaction - no if's, and's or but's.
That's about it ... feel welcome to ask about anything else, but we hope this reveals our philosophy. :)